Terms of service

Terms & Conditions and Privacy Policy

 

1. General Overview

  • Agreement to Terms: Use of www.ellevora.com (the "Site") is subject to your acceptance of these Terms and Conditions and the linked Privacy Policy.
  • User Definition: "You" or "User" refers to the end user accessing the Website and its services.
  • Company Information: Ellevora is an Indian online fashion retailer offering ready-to-wear ethnic and contemporary clothing, accessories, and customization services.
  • Acceptance: Affirmative actions, such as clicking a "check box" or "continue button" during registration, constitute legal acceptance of these terms.

2. User Accounts & Security

  • Registration: Users must create an account to purchase products.
  • Confidentiality: You are responsible for maintaining the secrecy of your account password and all activities occurring under your account.
  • Security Breaches: Users must immediately notify Ellevora of any unauthorized account use.
  • Site Availability: While aiming for 24/7 access, the Site may be unavailable due to maintenance or circumstances beyond the company’s control.

3. Pricing & Payments

  • Pricing Discretion: Prices and availability are subject to change without notice and are determined at the company's sole discretion.
  • Errors: In the event of a pricing or typographical error, Ellevora reserves the right to cancel the order and notify the user.
  • Payment: Charges are debited to your credit card at the time of order; if Ellevora cancels the order post-payment, the amount will be reversed.
  • Credit Card Accuracy: Users must use their own credit cards and provide accurate details. Ellevora is not liable for credit card fraud.

4. Order Cancellations

  • Cancellation by User: Requests are only valid if made within 24 hours of placing the order and before the order is processed.
  • Cancellation by Ellevora: The company reserves the right to refuse or cancel orders for reasons including stock limitations, quality defects, or pricing errors.

5. Privacy & Data Security

  • Information Collected: Basic details (name, address, email, phone) are collected to process orders.
  • Cookies: Tracking data is used to gather preference information but is not linked to individual identities or confidential passwords.
  • Security Measures: SSL (Secure Socket Layer) technology is used to encrypt sensitive billing information during transmission.
  • Communications: By purchasing, you grant permission for Ellevora to send administrative and promotional emails. You may unsubscribe from promotional emails at any time.

6. Disclaimers & Limitations of Liability

  • Product Accuracy: While efforts are made to show accurate colors, display quality depends on the user's monitor and cannot be guaranteed.
  • Warranties: All content and products are provided "as is." Any product warranties are provided by the manufacturer/supplier, not Ellevora.
  • Liability Limit: Ellevora and its affiliates are not liable for direct or indirect damages resulting from the use of the Site or the inability to deliver products due to supplier failure or quality issues.
  • Intellectual Property: All logos, text, and software are protected by copyright and trademarks. Users may not copy, modify, or sell any Site content.