Refund policy

Return & Replacement Policy

  • General Policy: We do not offer a return or replacement policy due to return logistics unavailability, postage constraints, and home-country custom restrictions.
  • Quality & Representation: While we acknowledge customers may occasionally feel a product differs from its website representation, we do not accept returns in these cases as we maintain a detailed quality check process and provide high-quality images and descriptions.
  • Inquiries: If you experience issues with a delivered product or wish to check eligibility for a return, please email help@ellevora.com with your order ID and issue details.

Product Specifications & Guidance

  • Size and Color: To ensure satisfaction, we offer a video call feature for selected styles where a Studio Manager can show measurements and product details closely before you purchase.
  • Color Guarantee: We cannot provide a color guarantee due to the nature of fabrics, weather conditions, or specific washing and ironing methods. Returns are not applicable for these issues.
  • Fabric Sensitivities: We recommend that customers with sensitive skin check for potential allergies to fabrics like wool, polyester, or chanderi before placing an order.
  • Embellishments (Beads/Sequins/Embroidery):
    • Delicate embellishments may loosen over time despite careful handling.
    • We recommend gentle handling and spot cleaning.
    • These can often be secured using fabric glue, a needle and thread, or by a local tailor.

Cancellation Policy

  • Deadline: Orders can only be cancelled before they have been dispatched.
  • Shipping Restriction: No cancellations are accepted once an order has been shipped.
  • Process: To request a cancellation, email help@ellevora.com with your order number and the reason for cancellation.
  • Processing Time: Requests are processed within 24 hours.


     

 

Return & Refund Policy

  • International Orders: Returns are not accepted for any international orders.
  • Order Refunds: If a customer cancels an online order before the product has been shipped, the entire order amount will be refunded.


Cancellation Policy

  • Timeline: Orders can only be cancelled before they have been dispatched.
  • Shipping Restriction: Once an order has been shipped, no cancellations will be accepted.
  • Process: To request a cancellation, please email help@ellevora.com with your order number and the reason for the cancellation.
  • Turnaround Time: Cancellation requests are typically processed within 24 hours.